It was to show that a chatbot could have a role in the provision of care. The point of the empathy experiment wasn't to show that ChatGPT could replace a physician or a nurse. But I now think that with some tinkering, chatbots could radically improve the way people interact with healthcare providers and our broken medical-industrial complex. I suppose I'm open to the idea that they'll accelerate the coding of software and the analysis of spreadsheets. I'm skeptical that AI bots driven by large language models will revolutionize journalism or even make internet search better. Still, the apparent facility with which the bot could handle medical concerns, in both style and substance, presages an actual, real-world use for these things. Now admittedly, the bar is low on beating human doctors for displays of empathy.

Data figured out how to convincingly emulate Dr. Seven times! They provided just what you want from your doctor: care and an emotional connection. What's more, the bots didn't show any of the distressing tendency to make stuff up that they often have in other circumstances.īut here's the most striking part: The chatbot answers, on average, were rated seven times as empathetic as the ones from humans. Almost invariably, the chatbot answers were rated as three or four times as reliable as the ones from the poor wee humans. For one thing, ChatGPT came out well ahead of the human doctors on usefulness. They then fed the questions into the virtual maw of the bot ChatGPT, and had a separate group of healthcare experts conduct a blind evaluation of answers from both AI and MDs. The researchers selected nearly 200 representative questions on the forum, from the silly-sounding ('Swallowed a toothpick, friend said I'm going to die') to the terrifying ('miscarriage one day after normal ultrasound?'). To conduct the test, a team of researchers from the University of California in San Diego lurked on r/AskDocs, a Reddit forum where registered, verified healthcare professionals answer people's medical questions. And in a recent head-to-head test, that capability gave the bots a surprising superiority in what ought to be one of the most intrinsically human of all activities: serving as a doctor. I've written about those AI downsides myself.īut these big, new chatbots can, as we know, also generate human-sounding responses to prompts and questions. Mediocre writing, sure, along with some made-up facts and a bit of random racism. Nobody expects touchy-feely niceties from a chatbot. Account icon An icon in the shape of a person's head and shoulders.

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